BAD SERVICE, ONE SAYS THIS THE OTHER SAYS SOMETHING ELSE AND A WASTE OF MY TIME

Amongst other items, I purchased a pair of jeans for myself on the 27th of February on a transaction totalling R859.75. I wore the pair of jeans once on the day of purchase, when I tried to wear them for the second time the next weekend, the zip came loose. Please note that I no longer have the receipt but for some reason still have the card part of it.

Upon realising the fault with the jeans, I then took it upon myself to email your customers service team and they responded by saying I can take the jeans to the store even if I don't have a receipt and an exchange will be done or a voucher will be given to me.

As instructed, I then proceeded to my nearest store Ackermans Phillipi. The manager straight out told me I was **** to and asked the cashier to show me the exchange policy on the receipt, the audacity! She said I cant be helped without a receipt even though they still had stock of the same item in store to show I bought it and even though customer service said otherwise. I explained to her what happened, even showed her the email from customer service. She insisted there is no such thing and that I can't be assisted. She told me to email customer service or call them for assistance. With my phone being flat and nothing else to do I then left the store.

I emailed customer service about what happened at the store and am still awaiting feedback.

Today, while looking for my mask in my bag to run other errands I find the card slip part of the receipt and I proceed to the store with it. The store manager is rude and full of herself. She is unwelcoming and has no sense of urgency or sees the need of explaining to me what is going on or what the next steps will be. She told me she was coming back after I explained my reason for being there and I waited for a good 5 minutes. She has no use of the words please and thank you and when I called her out about this she just said a mere "ok". After all that she came back and she contacted the store I purchased the items from. The transaction was confirmed and the copy of receipt was emailed to her. Just after that the electricity went off, load shedding.

Now, I don't know if its me but I would've continued with helping the customer than to have them come back after 2 hours especially since the transaction was confirmed and a copy of the receipt was sent or to be sent. I know its not anyone's fault with the load shedding but how do you think I feel with having to go back to the store for the 3rd time now for this issue to be resolved? I am a human being with a life and things to do. I need this sorted out ASAP with compensation and an apology for the poor service received. I am disappointed, highly disappointed at that with Ackermans and the Phillipi store manager.