BAD SERVICE NO RESPECT FOR CLIENTS

I made a payment of R1900 to tenacity from Fnb to Fnb acc via cell fone banking put my last 8 digits card numbers as a ref hence the 16 numbers couldn't go through nor my ID no,next thing I get BUNCH OF *********** PEOPLE with NO WORK ETHICS,RESPECT, USING THEIR HOME LANGUAGE CANT EVEN PRONOUNCE OUR NAMES NOR SURMANE calling asking me y am I not paying my account its not their duty to trace the money even though I have send my ID copy and bank statement to *** as they asked me to with a help of sosh crossing store .I'm am very frustrated and disappointed as a client cos Ackerman's is hiring people that are RUDE and they talk XoSa and CALL US NANA and expected us to do their work.I NEED FINANCE DEP TO RESOLVE MY PROBLEM IM AM NOT GOING TO THE STORE AGAIN and SIT for 8 HOURS ON DA FONE GETTING NO HELP MY HEALTH COMES FIRST ..corona virus