BAD SERVICE, LACK OF CUSTOMER CARE AND NO WORK ETHIC..

I HAVE AN ACCOUNT THERE IN ARKERMANS TWO MONTHS AGO I BOUGHT A PHONE AND TWO DAYS AGO ITS NOT WORKING STILL UNDER WARRANTY, I WENT TO THE STORE TO REPORT THE MATTER ON THE 08TH OF DECEMBER IN HILLBROW WAS SENT TO A GUY CALLED NHLEKO, HE COULD NOT ASSIST AND HE SENT ME TO HIS MANAGER STONE, HE SAID I SHOULD BRING A BOX YESTERDAY ON THE 09TH DECEMBER I DID, ARRIVED AT THE STORE AT 4H30 I WAITED FOR AN HOUR, THE CASHIER THE SAME NHLEKO, CAME COMPALINED ON HOW HE HAS A LOT OF WORK AND I WAS LEFT STANDING ON THE TILL FOR 40MINUTES, AFTERWARDS THE SAME MANAGER SAME MANAGER STONE, SAID I ALSO NEED A SLIP AND HE CONTRADICTED HIMSELF BECAUSE DAY BEFORE HE SAID THE SLIP CAN BE TRAICED AS LONG AS I HAVE A BOX, WHATS DISTURBING IS THAT IM STILL PAYING FOR THE PHONE, BOTH NHLEKO AND STONE DONT DESERVE WORKING WITH CUSTOMERS THEY DONT HAVE ANY CUSTOMER CARE, NO MANNER OF APPROACH, I LEFT THAT PHONE, THEY WILL SEE HOW I GET IT. THEY ATTIDUTE IS BAD SOO RUDE..I WILL NEVER GO BUY IN THAT STORE EVER, I HAVE NEVER SEEN BOTH MANAGER A CASHEIR BEING THIS UNPROFFETIONAL, I WANT TO CANCEL MY CARD AND CLOSE ACCOUNT.I DONT HAVE A CELLPHONE RIGHT NOW. HOW DO YOU LEAVE A CUSTOMER AND GO IN THE BACK ROOM FOR 40 MINUTES IF YOU ARE PROPERLY TRAINED..UNATTENDED