NM
Nhlanhla M

1 reviews | Active since Apr 2019

28 Aug 2022, 07:47

Bad service I've seen all year

Firstly I walk in looking for a phone urgently,and no 1 helps me after a while they call Peter to come and assist me,he comes and we see the phones,only to find the phone he had brought only takes MTN ,and assist say can we look for something of same price on the Vodacom side,we do as we do that while we helping me he is still busy with other things,when I confronted him about he became aggressive,at this point i am ****ed,so I don't want anything to do with them but I want a phone urgently as my phone had just been stollen

Fast forward to having to pay for the phone,mind you I am in a hurry I need to do something swap Ohk he hands the phone to the lady whose till point is close to the phones,she pushes the phone away, they're doing all this while I'm watching,the other one as well decided that No ,I'm not helping this lady,infact I'm going to the back ,she leaves me there,and then another one is asked to help me same response, I quote "selling a phone takes forever,and I'm there like highly ****ed now, eventually someone helps me,I could not yet their names as they were never t wearing their name badges,maybe it's because they always give bad service yence no name badges

She helps me but she's so slow and she's trying to explain to me,but I am already ****ed now all I want is to be out of that shop, finally she's done she calls Peter again I don't know why Peter didn't process the sale from the get go cause here he is,he has to activate the phone,and he activates the phone then

Instead of saying thank you for shopping with us he says I'm must fix my attitude,that made me even worse ,I took the phone and left

Hence I decide to review here

All this happened on the 27 August 2022

0
Replies (1)
Ackermans
Ackermans's reply29 Aug 2022, 12:34
Official
Good day Nhlanhla,

We sincerely apologise for the service failure you have experienced. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, 
Ackermans Customer Service