Bad Service i have ever had, Ackermans Store please do whats right.

I have taken out the Credit account with Ackermans Store and i was paying my my monthly amount which was R650.00 per month. after a year and so i noticed that my credit amount is still the same, i then inquire at the store and i was told that i had taken out the 2 insurances which i was not aware of, i then asked them to cancel those 2 insurances immediately as i have enough insurances and i am not even aware of those insurances, the first one was taking R200, and the second one was taking R158.00 it was on June 2020 when this was happening, nobody cared to assist me instead i was given a number to call, i contacted those two numbers with no luck and went to the branch several times with no luck. i finally got hold of the ones of R200.00 and i was advised that the policy has been cancelled, i wanted to know who assisted me when i was taking out the cover and who are insured there and i was advised to go to the Branch as they are the one who advised that i have taken an insurance. i went to the branch and nobody assisted me. i ended up not paying for the account from November 2020 and that's when i got a call from the branch asking why i was not paying my account, i then explained that i wanted to be assisted with the insurances that were claimed that i have taken, i was given a number to contact again and still they have given me a round around and i was not being assisted. i have asked them to reverse all the money that i have paid for those insurance and be paid to my store account and i was not being responded. i have emails that were sent to me and i responded to them. they have kept quite ever since and today the 23rd of March i received a call from them and asking when am i paying my account , and i asked when am i going to be refunded my money that was taken by the insurance that i didn't know about, the lady was rude and she said " the more you don't pay the more the interest will be accumulated and you will pay them either you like it or not' she then hanged up the phone.