tS
tshimangadzo S

1 reviews | Active since Nov 2017

31 May 2018, 09:02

bad service i got from erick who works for tenacity

i went to collect my card by Ackerman's in Northgate the guy called Erick has no customer service at all ,he didn't want to help me simple cause am not doing an application but collecting, he was busy with people that came after me who wanted to apply for a card, he even threatened me that my card will be blocked am worried of my life ,he screamed at me for asking a simple question while am holding my child, he even tell me that it will be my word against his if I had to report him, I felt offended and disrespected as a customer

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Replies (2)
Ackermans
Ackermans's reply31 May 2018, 09:18
Official

Good day Tshimangadzo,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply31 May 2018, 10:19
Official

Good day Tshimangadzo,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service