Bad service from the cashiers and Store Manger

Good day

Was at your store in Eldorado Park last week and logged a complaint with regards to the terrible service I received from the cashier. I received a call from the manager to apologize regarding the service I received. Went to the store again yesterday 19/12/2020. We stood in the queue waiting for someone to assist us because the one cashier Buhle or something was busy signing till slips and the Manager (Stormy) and another cashier was counting money. I had to go to the Manager to ask her to get someone to assist us customers because there was a few of us customers wanting to pay. Stormy eventually called someone from the floor that was busy packing the shelfs to come and assist us customers. So your staff including the Manager would rather let paying customers wait while they are conducting business that can be done when there is no queue.

Now you have to ask yourself why is the store now making money. It's because your staff have no customer service and will let customers wait in a queue until they done doing stuff that doesn't require assistance just not to assist paying customers.

Regards