LS
Lesego S

1 reviews | Active since Mar 2017

05 Oct 2020, 14:38

Bad Service From Jennifer at Head Office Ackermans!!!!!!

The worst experience ever while I'm pregnant, Jennifer from head office ddnt want to offer a QPC number stating that I need to provide them with my payslip, whereas I had a bank statement, how was my applicantion approved without the relevant documents, I'm disgusted as I cannot be going to the mall all the time due to my pregnancy, I had already packed everything in the trolley to be paid, the humiliation that she put me through, mind you I'm 8 months pregnant, and my account has been approved I have a reference all she had to do was to provide the QPC code. I'm really disgusted with the service that I got. I even explained to her that I can't go to work as I'm working at the mine because pregnant woman are rated as vulnerable due to the pandemic!!!!!!

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Replies (2)
Ackermans
Ackermans's reply06 Oct 2020, 09:31
Official
Good day Lesego,

Thank you for contacting us.

We appreciate the time taken to notify us of your dissatisfaction.

We take customer services very seriously and will contact you shortly to ensure your satisfaction. 

Kind regards, 
Ackermans Customer Service
Ackermans
Ackermans's reply06 Oct 2020, 09:33
Official
  Good day Lesego,

Thank you for contacting us. 

We can confirm that we have been in touch with you to explain that your query has been resolved and that your details have been removed from our system. Thank you once again for bringing this to our attention. 

Kind regards, Ackermans Customer Service