Bad service from Itumeleng

Good day

I would like to inform the management team of Ackerman H/O that the service we receive at Ackerman Eldorado Park is terrible.

I was standing in queue, next to be assisted and your staff member Itumeleng called me to the till and while I was standing there called another customer as she was paying her account and had to purchase another item on her account while I was waiting to be assisted. I would like to know is this how you treat paying customers because the customers with account needs to be assisted. I ended up asking another cashier to assist me because while I was standing and waiting by the till Itumeleng was standing and talking to another staff member.

If you guys are not making money at the branch now that it's because the cashiers are always busy packing or at the back somewhere. Customers walk out of the store when there is a long queue and your staff don't care they take it easy not worried that the store needs to make money during this bad economy crisis.

Regards