Bad service from Ackermans- Tania

No interest in being a customer in Ackermans. I lost my mother in July 2021. I made effort and went to Mall of the south to report that my mother is late. I was told that the department to report only works till 4pm. Nothing else could be done. I received messages from my mother's friends to know that Ackermans is calling them almost every 3rd week to ask to speak to my mom, I told my mom's friends to give them my number so that I know what to do. Every time I would get a call and the person would promise to send me an email so that I can reply to them but they never send anything. On the 3rd of June, Taryn called me and she gave me an email address to send to. I did send my mother's death certificate to TarynU... Now, today the 14th, I received a call from Tania. She asks to speak to my mom and I tell her she is not here and she is in a rush to tell me that she will call her back. I hurried and told her that she will never speak to my mom as she is late and I buried her in July 2021. And she says she wants proof that she is late. I added to tell her that I can not continue to be reminded that I lost my parents with calls every now and then and we need to sort this out now. She asks for the date i sent that email and I told her it was sent on the 3rd. In her conversation she repeated the date and I reiterated that it was sent on the 3 and not 10th since her phone was not audible enough. To my surprise she told me TO OPEN MY EARS so that I can hear what she was saying. I cut the call as I can't deal with such bad telephone manners. Is this the kind of business Ackermans is running? Is this how you treat your potential customers? Is your system not able to record progress and any notes? I would like to get feedback on this.