Bad Service From Ackermans

I went with my mom to help her to open an account with Ackermans, the one at Alex Mall .We have been going there back and forth being told to bring bank statements and all that.We did he application on the 4th of May and till today which is 20 days later, it hasn't been activated.They do not call you to update you ,I get told different stories that head office had a problem ,the next ting I am told the bank statement is incomplete which i fail to understand how so and all this i find out after days of silence and i keep calling in.Please ...If Ackermans offers accounts let it be a easier process,and can you communicate more and stop shifting blame.If you do not want to help us also let us know so we can save our time.