Bad service from Ackermans

I went to make a purchase at Ackermans Nonesi Mall in Queenstown only to realise when I get to the cashier that I forgot my account card back home, I wanted to buy clothes for the child who was going to Bloemfontein and I was told I need to fetch my account card even though I had my drivers licence for Identification. I had to leave the purchase and the child to leave without buying her clothes. What kind of a service is that? Pathetic. I was assisted by Luvuyo Magawa and he also called the call centre they also refused that I should be assisted, the lady at the call centre advised that the only way is for them to stop the current card and issue a new one which will charge around R9- R10 of which I agreed but the guy and the store manager refused because I had my Licence and not my ID. What an inconvenience that was, imagine driving back 100km and back just for the card to make a purchase. Horrible service I experienced.