Bad service feom head office Tenacity

I got retrenched in May, i went to a Ackermans store and they called the head office to let them know and they said there's a form i need ro complete. I've been going up and down to the store to see if it has been faxed and i called the head ofdice mumyself to inform them of the form till today still nothing is happening and its almost three weeks now. Its unfair for me because I'm using mybtransport money for these up and downs because someone is not soing their job properly. I'm sick and tired of ackermans coz come month ebd they want tgeir money which i don't have. I went to report it like a good customer but I'm not getting any assistance. WORST SERCICE EVER!!!!!!!BY HEAD OFFICE