Bad Service

Good Afternoon , All

Hope this email finds you well.

To cut to the chase; on the 19th May 2020 I went to Ackermans store on number 1306 Colesberg,shop No.04, ABSA Centre on 46 Church street Colesberg Northern Cape. I bought a Nokia C1 at an amount of R 1249.00; before buying the mentioned handset I asked for assistance as I wanted a Duo Sim Phone that I can be able to manage. I was assisted by Nombulelo Mgxamli who assured me that the handset is excellent and wont give me any problems.

I am not clued up about phones; at that moment I really needed that handset because of my work and because I reside in Pretoria I needed to get hold of the office to advise them that I have arrived safely in the Cape.

I paid cash for the handset and I left immediately. My issue is not the Sales person per say however it is the handset itself. When I inserted the SIM card that they gave me and my SIM card that I normally use the handset was not functioning, I could not hear the other person on the other side of the line, I could not load music, I could not install Facebook and my whatsapp was the worst as the phone took +/- 2 hours to download a mere picture or any video's.

I tried to use it from the 19th as well as the 20th of May on Today on the 21.05.2020 I passed by Ackermans to report the matter because I had to return back to Pretoria to ask for assistance or for them to give me a better phone because I suspected the phone might have a factory fault. That is when I found Dineo Sediale and explained my dilemma,she said she cant take the handset back, I then asked for a supervisor or manager she said they are not available. I had to leave the phone there because it is off use to me as it is not working at all. She said someone will be in contact with me however my worry is I do not have a phone I only have a receipt with me as I left it with Dineo.

I hope I have submitted sufficient information and my query will be heard.

Awaiting your positive feedback

Best Regards, Vusi