Bad service ever

Paying ur account n ur balance still says da same but da payment went through n I've been trying to resolve da matter with no luck I've got ma screenshot of bfr n after payment day I always check through their website bfr I pay this is unacceptable bad service n thy just taking our money I'm so not happy even emails thy dnt even answer thm back to u I've sent emails of ma screenshot of ma bfr n after payment to their email but no one has bothered to get back at me in the nxt few days they will sending out d new statement without resolving this I'm so not happy all I need answers we pay in time n u rob us