Bad service

Saturday I was at ackerman's in wynberg with my mom and two boys and there was a girl by the door who I assume was guarding the door since it was busy and also due to this pandemic she was ensuring that we are sanitized and have I mask when we enter the store but who was I fooling there was an old lady waiting to enter just to do payment for her account infront of us bare in mind she says she been standing for 5mins before we arrived nd the girl by the door refuses to let her in nor wana explain properly as to why nd wen we asked the promoters who are at the shop asking people if they wana open account at ackerman's was like our lawyer because when we ask that girl she would literally ignore us but when she asked she recieved answers which where not answers they should tell customers nd more and more people where coming to stand in the line and funny part alot of people where leaving in groups out of achermans yet still people where not allowed in the shop nor customers where given answers nor where told as to why they waiting so long so that they have few people complaining and being impatient because of the long wait nor she did even wana call the manager since she dont want to answer to us ..customer services needs to be adhere to even in this crazy time of pandemic.