Bad service : card replacement

Ackerman mooiriver potchefstroom store 1102

I went in for a card replacement and I was rudely assisted by a lady named Felicity Moreetsi and Anna which I couldn't get her last name At first felecity asked me if I need the card now after she left me unattended and screemed from the other till telling me that the system is broken she can't help me.. Annah added by saying they have to scan my ID and there's nothing they can do, I went to ask from the other store how true is the story and I was told that any till can do a card replacement. I went back to felecity and she kept telling me the same story, saying cobra is not working

I am not happy with the service and the way the spoke to me, when I went back for a card replacement they told me they are closing and the machine is broken and the time was 12:35

Asked Felecity for the manager and somehow she didn't know the store managers name.. Also asked for Annahs surname and no one knew it

I had to buy cash at refinery because I really needed the clothes