Bad service

On da 20th of December i was contacted by a sales agent from Ackermans while busy at work i advised the agent to call me later. Then visited my local branch and did the application on the 6th of this mnth submitted my bank statement told i would get feedback in 24 hours still nothing on Saturday the 9th i re- visited the branch the agent called head office he advised that i should do a store application again cause i was contacted and declined the offer. I re- did the application on the 10th till today i have not received any feedback from Ackerman. Im totally disappointed. All i want is feedback whether good or bad.