Bad Service

I’ve made an online order on the 2nd of September, only received notification on the 3rd that my order is dispatched ,tracked my order it only says it was picked up since the 3rd , no new updates, till today I’m still waiting for my order to arrive at selected store and its the third week , I’m really disappointed at the service that Ackermans is rendering and it seems like I’m not gonna to receive it anytime soon, so I need a refund.