EC
EDGAR C

1 reviews | Active since Mar 2014

26 Sept 2020, 06:07

Bad Service

Yesterday we went Ackerman's stores in Lusikisiki. We bought clothes for children. On our way out security took all the items from the plastic and counted one by one. He said the items on the slip were 21 and we had 22 items and said we must come with the cashier from whom we paid the clothes, The supervisor recounted and the items were corresponding. The security attitude was bad. Their system is not user friendly to the customer's. There is one security and when he is counting no one gets in and out because he still have to sanitise people first. Please Ackerman's devise another customer user friendly verification system. This one is humiliating and time wasting.

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Replies (2)
Ackermans
Ackermans's reply28 Sept 2020, 09:18
Official
Good day Edgar,
 We appreciate the time taken to notify us of your dissatisfaction. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service  


Ackermans
Ackermans's reply02 Oct 2020, 16:01
Official
Good day Edgar, 
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.  Kind regards, Ackermans Customer Service