Bad service by a very ****y and arrogant worker

So I called Arkermans (Chris hani mall) yesterday cause I wanted to return shoes there in exchange for a bigger size.. so I call and talk to this Guy explain to him that I bought little boys sneakers at 'Alberton mall' but I need to exchange them for a bigger size and ask him if they have them at their store since its closer to my house, he replies by saying No they don't have those but would prefer if I could come to the store so that they can check properly for me, then I was like no its ok I'd rather go to Alberton where I know I'll definitely get them without wasting my time, he convinces me to come plus they just received New stock I should come to them they will check for me, I was hesitant to go but the guy I was talking to was very nice... So I get to the store greet the guy at the door didn't get his name ( but he had Bongo dreads) tell him I wanna exchange this to to a bigger size, he replies by saying 'Oh I Guess you didn't buy these here cause we don't have them, I'm Iike i know but I called in before coming to make if you guys have and the person I was talking to said I should come through cause new stock just arrived, he looks at me as if I'm out of my mind and say...YES we have new stock and we won't go through all of those boxes just for you sisi even the person you were talking to wasn't thinking at all cause we won't stop what we doing now and go look for you, I would suggest that you go to where you bought them... and carried on with whatever he was doing, he didn't even bother to call the guy I was talking to over the phone earlier on, at least if he did that and let him deal with me ("since he Bongo guy wasn't interested in helping me and was not about to go through boxes just for me"...) since he was the one that said I should come over, unlike dismissing me like that!!! it would have been ok even if the shop didn't get the shoes I was looking for at least knowing that they tried would have made it OK... In disbelief and fuming as I was, I just went out calmed myself up and went to Alberton mall were I got my shoes... Just thought I should write this review and not just let it go like that and let him know that such behaviour towards customers is totally unacceptable and won't do it to other people!!...