Bad service at Southgate mall

Very poor service at Ackermans Southgate mall. Went to to do a lay bye and two days after went back to takeout the laybye3only to find out that they can't find the plastic. This incident happened two. Someone advised to bring it to my work 0lace as I work at the mall but the promise was never kept. Had to call them several times to ask them what should happen. Very disappointing at the store, will never do a laybbye with them