Bad service at Ackermans, Montclair

<p>I bought a phone at Ackermans montclair, AGI - that's been on promotion on sunday 25 September. It was working fine until Tuesday 4 October, it wouldnt charge. I took it back to the shop on wed 5 oct, the lady tried to charge it and it worked. when i got home, same thing happened , it started by it "blinking" and it's stopped charging. I took it back to the shop yesterday 06 Oct. Nandipha who was helping me told me I must leave it because it was late it was 17h30 and shop closes at 18h00 it wouldnt be enought time for it to charge. she said she would charge it today 7 Oct from 09h00 when they open the shop, she will need about 4 hrs to charge it so she will call me around 1pm to tell me what's she has found to be a problem with the phone.</p> <p>Today, she calls me at 09h17 to tell me i must come collect the phone there's nothing wrong with it, i asked her about the 4hrs, with her big attitude she tells me the phone is fine i must come collect it. How do i know if she didnt charge it the whole night? why cant she explain to me what was wrong with the phone? I am not comfortable taking that phone back, i request either a new phone or a refund</p>