Bad Service at Ackermans

I had an account with Ackermans that was handed over to ABSA VCM Trust account. On the 4th of December, 2020 I settled the account. I then emailed Ackermans and ABSA CVM Trust requesting a Paid UP Letter. I stated my settlement amount of R2900 and uploaded my proof of payment On Monday the 7th of December 2020 I called Ackermans and spoke to one of the consultant she told me that the account has been removed from them and that I must call ABSA as they are the one to give me the Paid Up Letter. But ABSA CVM refered me back to Ackermans. Right now I'm confused as to who is supposed to give me the Paid Up Letter. On my last call an Ackermans consultant promised to call me back but till today nothing. I need the paid up letter as soon as possible. Everyone is sending me pillar to post. before making any payments was receiving calls day and night. Soon after paymet there is no communication.