Bad service at ackermans

Hello Peter I am so disappointed with the treatment me and my wife got at Ackermans. They phoned us early this year and offered us an account with them and after much consideration we decided to take it. On the 24th of May we decided to go to one of the shop to do shopping for our four boys which we normally do twice a year. We went to the Glen mall ackermans and before we could start shopping I went to the staff to have them check my account and give me my card which they did. I asked them if I could start shopping on my account and they assured me that I could. We spent about an hour and a half shopping and finally went to the payment till. We stood there excitedly only to be told that they need a confirmation number first for us to buy. We waited as they called whoever was to confirm and they said we should send our proof of income and ID which I had sent twice before they sent me a message to say my account had been finally approved. Well; I ran to the bank got another bank statement and my ID number was resent. Then we waited again. After a few hours we wee told that we could not buy our kid's stuff as w had been rejected. It was so embarrassing and we had wasted hours in the shop. We don't even know the reason why I was being rejected I am so disappointed and angry at their incompetence.