Bad service and wrong process of laybye being treated differntly from other customers

Bad service recived at ackermans from a Lady by the name of Gladys Masilela and her colleague, i was treated in a humiliating manner a criminial of some sort,my experience is that a laybye can be collected by any one provided you have a receipts i was asked my daughters id which i never had with me had to go to the car to collect it and coming back i was asked for my id which i never had on me had to go again to the car to collect my drivers licence IF SO process was not explained as what is required. By the was the two proof we copied, while i was in the store awaiting for the laybye a lady was assistes by the gentleman also there to collect laybye i asked her if the id were requested from her she said no, my question is what is the process and why i was treated i.this manner by this two ladies who were unfriendly and not willing to provide explanation why must i bring both iID I want the processs of fairness and be treated with dignity, respect and equality to excersise in this particular store No where on receipts it advises that i need to provide the id, it only advises only when you have lost the recipts that you may provide you ID. I might be wrong but i have done numerous laybyes for my children and the wife or myself had to collect. I want ackermans to take ownership and corrective measure with regards to the ladys.