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siphiwema S

1 reviews | Active since Mar 2015

14 Jul 2019, 10:39

BAD SERVICE AND VERY VERY BAD ATTITUDE OF A SUPERVISOR

Mams mall it's a new mall and I was looking forward to doing some shopping there but unfortunately people working in stores such Ackerman's will spoil your day. They just dont know what customer service is. There queue was long, some cashiers dont even wear name tags. I was helped by Conny with a very bad attitude. The top I had took for my son was the last one on the floor had no name tag and she told me to ho back myself and find a one that has a tag and a price. I tried to speak to Helen about this who is the supervisor she just ignored me and spoke to her friends. I felt so belittled. I regret going to that store. Such people shouldn't be offered jobs. There are good people out there with excellent customer service s****s and who would make you feel important. Very very bad service there. It sucks.

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Replies (2)
Ackermans
Ackermans's reply15 Jul 2019, 08:31
Official
Good day Siphiwe,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter. 
 
Kind regards, 
Ackermans Customer Service 
Ackermans
Ackermans's reply19 Jul 2019, 15:18
Official
Good day Siphiwe, 

To date we have not received any response from you. 
 
In order for us to assist you with your complaint, we await your response. 
 
Kind regards, 
Ackermans Customer Service