Bad service and promotion not checked before being put on shelf

Item: Ackermans
Rating: 1
Author: Nomzamo M

Really not happy with the service I received at Ackermans at traderoute mall n this is not the first time today they put t-shirt that were not on promotion with the ones on promotion n they told me they won't remove then I need to gear from the cashier if they on promotion or not n had to stand the almost 30min so that the manager can come n she just said the is nothing she can do they not on promotion but I took them the n they put them with the 3 for 70 rand I'm really not happy with their service n promotions

Helpful (0)

Replies (3)

Ackermans's replyOfficial

28 Nov 2019, 08:46

Good day Nomzamo,

We sincerely apologise for the service failure you have experienced.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards, Ackermans Customer Service

Ackermans's reply28 Nov 2019, 08:46

Official

Nomzamo M's updateReviewer Update

01 Dec 2019, 13:38

Still haven't received any feedback from the store manager after the customer care called n they told me store manager will call me within 24 hours that was on Thursday till today no one has contacted me

Nomzamo M's update01 Dec 2019, 13:38

Reviewer Update

Ackermans's replyOfficial

03 Dec 2019, 16:17

Good day Nomzamo,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards, Ackermans Customer Service

Ackermans's reply03 Dec 2019, 16:17

Official