BAD SERVICE AND LACK OF VALUE TO CLIENTS

I bought a Premio on the 20th of December 2019 at Ackermans Retail park in Woodmead. On the 24th of December the phone crushed, which on that week of Christmas i was on leave and couldn't take it back as i live in Springs and i was told that if i have issues with it i can only bring it to the Ackermans in Woodmead no other Ackermans. So on the 3rd of January i took it in since it had crashed and was told that ILLl only get it within 21 working days. It is now 24 days pasted the promised date and i don't have my so called new phone. Time and again i have to keep making follow ups (which is more costly on my end) to see how far and the last communication i had with Mpho (who i can say has been helpful) was that the people from repair center only received the ****** phone on the 15/01/2020 and will confirm with her on the 06/02/2020 Friday as to the outcome. Does it really take that ****** long to fix a phone? I am negatively impacted when it comes to my work and personal life and this has come to far now. Can i get some ****** assistance and get this repair department take priority of peoples belongings!!!! I'm so ****ed off and irritated at the point I'm at. This is my money and i work hard for it and i don't need this ****. I will no longer purchase anything from Ackermans and will make sure my friends and family know about this and not shop there because clearly they don't value their customers and make us a priority. i don't care if the repair department has been on leave but my life is impacted and i will not tolerate this anymore. CAN I HAVE MY ****** THING BACK FIXED AND WORKING PROPERLY!!!!!