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1 reviews | Active since Oct 2016

30 Jul 2018, 09:50

Bad Service and Continuous Harassment

This is by far the most behind shop i have ever seen in my life. first of all, they do not have an online portal for accounts payments, second, even the employees at the shops have no idea how one can pay online.

i called the customer help line to confirm how i could pay online, and they referred me to my account statement to pay Tenacity INC, which i did and it was FNB to FNB. my 16 digit ackermans card refference was not working and i called to tell them and they said it was fine, i could use the last 8 digits. the payment went through.

they kept calling me saying i haven't settled my account, i emailed the proof of payment to the collections department, i got no reply. i kept getting their harrasment calls until i forwarded the proof of payment to another representative of theirs, and still got no reply. to this day, they call me like 3 times a day saying i havent settled my account.

i even went to the store with a physical copy of my proof of payment yet still i could not get any help. seriously i am due to pay again this month and untill my money is found and allocated to my account, i am not paying them a cent. i am tired!

the company doesnt even have a twitter account and they dont even reply their facebook inboxes. i am so annoyed!!!

0
Replies (6)
Ackermans
Ackermans's reply30 Jul 2018, 10:56
Official

Good day Given,

We appreciate the time taken to notify us of your dissatisfaction

We take customer services very seriously and will contact you shortly to ensure your satisfaction.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply30 Jul 2018, 10:56
Official

Good day Given,

We appreciate the time taken to notify us of your dissatisfaction

We take customer services very seriously and will contact you shortly to ensure your satisfaction.

Kind regards,

Ackermans Customer Service

's update30 Jul 2018, 16:33
Reviewer Update
Date: 30/07/2018 CONTACT FINAL REMINDER- OVERDUE STATUS OF YOUR ACCOUNT – IMMEDIATE PAYMENT REQUIRED TODAY Dear MR MULAUDZI Your Ackermans account is still in arrears. Despite our regular calls, text messages and emails, there are still no satisfactory payments on your Ackermans account. Your account has now gone further into arrears and thereby having additional negative consequences on your profile at the credit bureau. We strongly recommend you make an urgent CASH Payment today at any store to prevent a further deterioration. Should you fail to make a payment, this can impact your ITC rating thus resulting negatively on your account. To avoid this please make the following payments; · EFT or Cash Payment required at any store Past due R 361 Today · Please contact us urgently by · Email us on Natasha Williams ********** Standard Bank Account Number: ********** 42 Branch Code: 020009 Reference: ********** ********** 81 We would like to assist you by making a suitable arrangement to get your account up to date. Yours sincerely Tenacity Collections
's update30 Jul 2018, 16:33
Reviewer Update
there is yet another harra*****t email, now my credit rating is getting tarnished because of your useless systems
Ackermans
Ackermans's reply01 Aug 2018, 11:20
Official

Good day Given,

We appreciate the time taken to notify us of your dissatisfaction

We take customer services very seriously and will contact you shortly to ensure your satisfaction.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply03 Aug 2018, 10:33
Official

Good day Given,

We can confirm that your payment has been received and allocated to your account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service