BAD SERVICE AND ATTITUDE!

Dear Store Manager,

I hope this finds you well.

I am writting this with a disappointment of the attitude and bad experience I receive today 28/06/2025. I went to Ackermans Stellenbosch Store today to pay a phone (FONEYAM) on behalf of my boyfriend not knowing that they do not use ID number of a peraon to pay and they asked for a specific reference which I didn't know about and didn't have it.So my mistake was to ask so if I don't have the reference number that they asking for I will not be able to make the payment instead of the cashier to explain nicely to me they started raising their voicese on me saying "I said you will not make payment without the reference number" I asked are you still talking to me with that tone and she said yes, I went to the 2nd lady she also game same attitude as I was asking her way forward as the owner of the phone also did know the reference number as he lost the last payment slip/receipt both cashiers were coloured ladies unfortunately I didn't their names then I went and aak from one of the guys who are helping with phones in store little did I know that I get the same treatment from the guy called Proffers which I was very much disappoint with his attitude I told him I don't like his attidude and that is not how customers are treated instead he left me standing there without any explaination and went to asssist someone else instead.All I wanted was to get a way forward on how to go about to make the payment without the reference number. I hope this will be taken serious and attended to by management of the store and address the attitude with their staff about customer service.