MB
Micky B

1 reviews | Active since Dec 2019

11 Nov 2020, 07:34

Bad service Ackermans

On wednesday the 4th of November,i went to Ackermans store at Eastgate mall, it was after 6 pm as i have just knocked off from work. I popped into the store looking for baby socks and baby leggings. I was treated as a thrash by a staff member who was cleaning the floor!! She literally said we dont have baby socks and commanded that i shouldnt move around as i was trying to choose what to buy for my baby. Despite the fact that im a regular customer at the store, is this how you treat customers.? I would never recommend the store to anyone as their service is always horrible. The next day which was Thursday the 5th November i went to Ackermans hillbrow branch, the store has two section which is the upper section and the lower section. I was shocked when i was about to pay in their upstairs section when i was told that there is no cashier. Hence, i spoke to their store manager about it and he seemed not to care at all. I know nothing will be done by Ackermans about these incidents but i so wish to alert other cistomers that service is horrible at Ackermans!!!

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Replies (2)
Ackermans
Ackermans's reply11 Nov 2020, 09:34
Official
 Good day Mickey, Thank you for contacting us. 

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly. 

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply16 Nov 2020, 16:33
Official
Good day Mickey,  

 Please accept our apology for the misunderstanding and inconvenience caused by this. Customer service is very important to us as a business. 
 Kind regards, Ackermans Customer Service