AK
Annah K

1 reviews | Active since Feb 2017

17 Feb 2017, 12:11

Bad service about refunding at Ackerman Attlyn West of Pretoria.

<p>Went to Ackerman in Atteridgeville to make a refund, but was treated bad by the store manager and his cashier. All I wanted was to return a trouser that was bought by my husband with a cheque card and he's out of town, but I was told I can't be helped need to come with the card he used, tried to explain that he doesn't live here in Pretoria and I don't have the card, I was tuned back and told to come back when i have the card, the manager(Sibusiso) refused to give me he's surname cashier(Eunice) they were both rude to me. Please hellopeter.com help me in this matter. I don't want to tremble into consumer rights issues, I need your attention in this matter.</p>

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Replies (2)
Ackermans
Ackermans's reply17 Feb 2017, 14:24
Official

Good day Annah,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply23 Feb 2017, 16:41
Official

Good day Annah,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.