Bad service

I Pitso Welcome, account holder of Ackermans store would like to lodge a complaint of poor customer service @ recieved at Thabong Centre in Sebokeng...

On friday (05 april ) I bought a mobicel vibe 4 device from your mobile outlet only to find the mobile is not working when i arrived at home. I sent the company an email. They haven't contacted me till this day. The phone is not working they said it's not their problem that the phone is not working.