sB
sinazo B
1 reviews | Active since Nov 2016
15 May 2023, 16:29
Bad service
Bad customer service - they don’t call back. You have to chase them. Some instore staff are also like that.
Helpful (0)
Replies (8)0
Replies (8)
Ackermans's replyOfficial
16 May 2023, 10:55Hi Sinazo,
We're truly sorry that you haven't been receiving the best customer service from us.
We'd like to call you and discuss your query so we've sent this information to one of our customer service agents to call you.
The Ackermans Team
We're truly sorry that you haven't been receiving the best customer service from us.
We'd like to call you and discuss your query so we've sent this information to one of our customer service agents to call you.
The Ackermans Team
Ackermans's reply16 May 2023, 10:55
Official
Hi Sinazo,
We're truly sorry that you haven't been receiving the best customer service from us.
We'd like to call you and discuss your query so we've sent this information to one of our customer service agents to call you.
The Ackermans Team
We're truly sorry that you haven't been receiving the best customer service from us.
We'd like to call you and discuss your query so we've sent this information to one of our customer service agents to call you.
The Ackermans Team
sB
sinazo B's updateReviewer Update
19 May 2023, 09:21A perfect example to the entire public of how pathetic your attempt at customer service is - you come to comment and do nothing about it. Did you bother to call ? No. And I called AGAIN this morning and was put through to one of the worst agents I’ve spoken to in a long time with no empathy, a shocking attitude and never have I seen a display of not willing to help like that of Abongile. I guess since you share the first letter of the alphabet I shouldn’t have expected any less than what you have shown in the last three weeks. **** poor service.
sB
sinazo B's update19 May 2023, 09:21
Reviewer Update
A perfect example to the entire public of how pathetic your attempt at customer service is - you come to comment and do nothing about it. Did you bother to call ? No. And I called AGAIN this morning and was put through to one of the worst agents I’ve spoken to in a long time with no empathy, a shocking attitude and never have I seen a display of not willing to help like that of Abongile. I guess since you share the first letter of the alphabet I shouldn’t have expected any less than what you have shown in the last three weeks. **** poor service.
Ackermans's replyOfficial
19 May 2023, 09:38Hi Sinazo,
I spoke to the customer service team and they made an attempt to call you. You were unreachable.
Please advise on a convenient date and time to call you.
The Ackermans Team
I spoke to the customer service team and they made an attempt to call you. You were unreachable.
Please advise on a convenient date and time to call you.
The Ackermans Team
Ackermans's reply19 May 2023, 09:38
Official
Hi Sinazo,
I spoke to the customer service team and they made an attempt to call you. You were unreachable.
Please advise on a convenient date and time to call you.
The Ackermans Team
I spoke to the customer service team and they made an attempt to call you. You were unreachable.
Please advise on a convenient date and time to call you.
The Ackermans Team
sB
sinazo B's updateReviewer Update
19 May 2023, 10:07Good Day
I have no records of any missed calls today so I don’t know what numbers you are using to call. I am available for contact but I don’t believe you are being truthful that you will contact.
I have no records of any missed calls today so I don’t know what numbers you are using to call. I am available for contact but I don’t believe you are being truthful that you will contact.
sB
sinazo B's update19 May 2023, 10:07
Reviewer Update
Good Day
I have no records of any missed calls today so I don’t know what numbers you are using to call. I am available for contact but I don’t believe you are being truthful that you will contact.
I have no records of any missed calls today so I don’t know what numbers you are using to call. I am available for contact but I don’t believe you are being truthful that you will contact.
Ackermans's replyOfficial
19 May 2023, 10:34Sorry for the misunderstanding, we made an attempt to contact you on 16 May 2023 when the matter was escalated.
Please confirm if your correct number is ***.
The Ackermans Team
Please confirm if your correct number is ***.
The Ackermans Team
Ackermans's reply19 May 2023, 10:34
Official
Sorry for the misunderstanding, we made an attempt to contact you on 16 May 2023 when the matter was escalated.
Please confirm if your correct number is ***.
The Ackermans Team
Please confirm if your correct number is ***.
The Ackermans Team
sB
sinazo B's updateReviewer Update
19 May 2023, 10:56I can’t tell what that number is because it’s blocked out. My number begins with 2765 and ends with 32. So if that corresponds with the number you have on your records then you can call me again today to have this resolved.
sB
sinazo B's update19 May 2023, 10:56
Reviewer Update
I can’t tell what that number is because it’s blocked out. My number begins with 2765 and ends with 32. So if that corresponds with the number you have on your records then you can call me again today to have this resolved.
Ackermans's replyOfficial
19 May 2023, 12:43We have correct number for you. I will advise my team to make another attempt to call you today.
The Ackermans Team
The Ackermans Team
Ackermans's reply19 May 2023, 12:43
Official
We have correct number for you. I will advise my team to make another attempt to call you today.
The Ackermans Team
The Ackermans Team
sB
sinazo B's updateReviewer Update
19 May 2023, 13:32Someone did call and cut the line and didn’t call back 🤷🏽♀️
sB
sinazo B's update19 May 2023, 13:32
Reviewer Update
Someone did call and cut the line and didn’t call back 🤷🏽♀️