Bad service

I am very dissapointed with service i received today 26/04/2021 at ackermans 1186 Mount Frere Mall. Went there to pay and collect my layby after payment i am told that am not gonna get my goods because signiture is not the same. I went through the layby contract conditions there is nothing saying i will not get my clothes because of signitire and the worse part i had ti leave the shop without my clothes nor my money. They did not care the guy who was cashier as well as a lady i think she is manager or something. They were very rude. So as of now i lost R3000 to ackermans as they refused to give me my money nor my clothes.