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Antoinette M

1 reviews | Active since Aug 2019

16 Aug 2021, 10:57

Bad service

bad service i send my email on the 26/07/2021 to change my surname supported by relevant docs, till do date no feedback . i called and i waited for 30 minutes then consultant hanged up Bad service hopefully to hear from you soon.

0
Replies (4)
Ackermans
Ackermans's reply17 Aug 2021, 11:08
Official
Good day Antionette,

We sincerely apologise for the service failure you have experienced. 

Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint. 

Kind regards, Ackermans Customer Service 
AM
Antoinette M's update18 Aug 2021, 11:17
Reviewer Update
***is never answered , what is the correct customer contact number that i can use to call customer service .
AM
Antoinette M's update19 Aug 2021, 10:39
Reviewer Update
I used my old id document to collect my card at store it was not an issue , why do i have to reapply for another id document just for you to change my surname to my ****en surname . I have send a decree of divorce and gave you the copy of my id that i used to collect my card with . i still don't understand can someone make understand .
Ackermans
Ackermans's reply23 Aug 2021, 09:58
Official
Good day Antoinette, 
 We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service