Bad Service

Today the 14 December 2019 ,me and my husband went to Ackerman's SiteB/Nonqubela Mall.We wanted to exchange the shoe for my daughter.I went and stand in the que while my husband went to take the correct size.While I was standing in that long que that was so long you would swear that it was one cashier and that one cashier started in that day,the que was very slow.While standing there my husband told me to join his que because he was told to stand which I think it had plus minus 12 people. He did not even finish,the cashier said she did not say he must stand there he showed him where he will be assisted.The lady with attitude who was in that till refused to assist us asking who said we shoud stand there we need to go back to the long que.I called the manager a guy came who said he is the manager he said we should go and stand there at the back my question is why did your cashier told my husband he will be assisted?He couldnt answer that he did not want to listen he just told us to go. I am very angry with Ackerman's staff attitude and I have been tolarating them which I think that was my biggest mistake.It is wrong for them to undermine us just because we are in the location that does not give them the right.If we would stop buying there, those stores will go back to town and they will have no jobs. Training is needed so that they can be taught that all customers are the same because the money is the same. I want that manager and his 2 cashiers to call me and apologise for their bad customer service.So that they can learn that it is not the part of Ackerman's values to undermine the customer.