Bad service

Good day. I'm sitting with a problem... Ackermans handed me over to the lawyers for not paying my account... and I told them why I stopped paying the account. I was supposed to owe them R150 or R200 on my account, because I made regularly payments and last payment I made was about R700 or R900 that's what made my balance R150 or R200 that I owed then, then all of a sudden a month or 2 months after I get a statement that I owe R1000 something... and I ask how is that possible... and I contacted head office so eventually they found out that I had funeral covers and car covers... wich I dont even know about and I never signed up for that covers... the only thing that I signed up for was the account... and they never fixed it ....all they do is phone me every time and ask when can I make a payment... but they never phone to say they gonna sort out my account