Bad service

Ackermans is a bad store i nought a cellphone with serious pronlems . ,took it to the store the stire saw the problem but could not assit me i was told the phone has to be repaired ,3 weeks without a phine are they ok in their heads i bought a phone becsuse i needed it not gor fun ,i have been calling since monday the consultants cant even assit me ,i have been told my matter hsdbeen escalated to some manager who does not have any contact number ,they dint have customer care mxm