Bad service

Good afternoon My name is Lear Stobber and the reason for this letter is that on the 21-05-2023 i bought earphones that cost R79.00 for my son's phone.

I'm not staying with my son as we speak and on the 30-05-2023 my son called me to let me know that the earphones are not working.

Today i went to Ackerman cellular for the refund and the store manager by the name of Cecilia if im correct told me straight into my eyes that she won't refund me because it's after seven days.

Fair enough i asked her what was the reason for not been refund then she showed me a back of the receipt the the why she won't refund me.

On the receipt is say "cellular warranty within 7 days can not be exchanged" and never bought a cell phone but earphones that falls under accessory. It's incorrect it's not fair for me when she told me i must drive back to Pretoria to fetch my son's phone.

Please train your staff what's the difference between cellular warranty and accessories warranty. I begged her to show me a written guarantee of an accessory she's still referred to the back of the receipt for cellular warranty. I do have voice recordings that i send it anytime. She's rude told to the that she was screaming in front of customers.

Please attached of prove of payment thanks.