DL
Dimakatso L
1 reviews | Active since Sept 2021
17 Sept 2021, 11:58
Bad service
Since 2020 I have been ackermans account via eft. Now 2021 September they telling I have been my account. I send them proof of payments thousand times NOW they say I have paid into the wrong account. How possible is that really if all this time transactions have been going through. Now when I call the help centre nobody understand anything they are all confused also. Now as a customer what must I do. I am even tired of calling all this offices I am been referred to. Very frustrated
Helpful (0)
Replies (2)0
Replies (2)
Ackermans's replyOfficial
20 Sept 2021, 08:36Good day Dimakatso,
We sincerely apologise for the service failure you have experienced.
We take customer services very seriously and will contact you soon to ensure your satisfaction.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We take customer services very seriously and will contact you soon to ensure your satisfaction.
Kind regards, Ackermans Customer Service
Ackermans's reply20 Sept 2021, 08:36
Official
Good day Dimakatso,
We sincerely apologise for the service failure you have experienced.
We take customer services very seriously and will contact you soon to ensure your satisfaction.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We take customer services very seriously and will contact you soon to ensure your satisfaction.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
12 Oct 2021, 10:47 Good day Dimakatso,
We can confirm that your payment has been received and allocated to your account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that your payment has been received and allocated to your account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply12 Oct 2021, 10:47
Official
Good day Dimakatso,
We can confirm that your payment has been received and allocated to your account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that your payment has been received and allocated to your account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service