Bad service

Hellow Peter m not happy about the service i got at Kwaguqa Ackermans at kg mall on de 23/12/2021 I wanted to make an laybye thn de cashier asked to nicely to end 1 item coz de laybye procedure is to laybye more than 3 items Oky I did tht thn she called for authorized de lady tht was called said I can't do a laybye coz It will get lost i must add more clothes so my plastic can be bigger and not get lost hw is tht possible