Bad service

I am extremely disappointed with Ackermans , I placed an online order on Saturday and I got a sms on Monday advising me that my oder will be delivered the very same day, to my surprise I receive a sms around half four advising that the driver was hijacked and my items were ****** during the hijacking and that was on the 9th of Jan, the next day I called Ackermans to get clarity from them since there was no communication from them and I was told that they have to escalate this matter to the online department cause they are the ones who have to make a decision on wether I get a refund or replace my order, I was not quite happy with the feedback I got because I bought school clothes and schools are opening on Wednesday, I then asked to speak to a supervisor and I was told they are all in the meeting and I was told that the supervisors will call me after an hour, no one called me back I had to call them again and I demanded to speak to a supervisor and I spoke to Margo the line manager, I explained my situation and asked them to prioritize my situation since schools are opening on wednesday, she promised that she will make sure it gets done ASAP and she was gonna call me the next day with feedback, she called yesterday and said there is still no feedback from the online department, now what am I gonna do??? Does that mean my child will not go to school until this matter is resolved because I don't have money to buy another school clothes???