Bad service

I went to ackermans on 28 October 2020 and made a purchase on my account, I then realised that my account balance is high, I called the call centre and i was told that the is a purchase that went through my account and I'm not aware of it. They then blocked my account. This morning I receive a call from Ackermans saying that I'm liable for the payment because it's my account and they can not do any investigation to check what happened. Ackermans really sucks firstly it was online payment that is not linked and it took them months to resolve and I had to make 25 phone calls before I could be assisted and now it's this. It simply means that if there is an internal ***** in the store it will continue because the customer will always be able for the payment. I'm not even being told that they will look into it. They are not even going to check who signed for the purchase in their store dockets. I'm closing my account and will never advise anyone to have their store account because they do not care about their customers.

Poor customer service and support