Bad service

Absolutely shocking service from the Ackermans Accounts Department.

On **26 February** I made an **overpayment on my account by mistake**. On the **same day**, I immediately emailed customer service and attached **all the required documents** so that the issue could be resolved quickly. Despite doing everything correctly on my side, I received **no feedback, no follow-up, and no assistance** from Ackermans.

After waiting with **no response**, I had to call them myself on **4 March** just to try and get an update. Only then was I told that my request was **“forwarded to the payments department.”** This should have been done the day I first contacted them.

What made the experience even worse was the **terrible call centre service**. I spent **hours on the phone trying to speak to someone who could actually help**, asking to speak to a **team leader**, and every time the call was either **cut off or ended without any real assistance**. It felt like no one wanted to take responsibility for the issue.

To make matters even more frustrating, the consultants claimed they **have no emails or documents from me**, which is completely unacceptable because **I have email responses from Ackermans confirming they received my message and documentation**.

The lack of communication, the constant passing of responsibility between departments, and the calls being cut without resolution show a **complete failure in customer service**. Customers should not have to chase a company for weeks just to correct a simple overpayment.

This has been an **extremely frustrating and disappointing experience**, and based on the service I received, I would strongly question how Ackermans handles customer accounts and complaints.