Bad service

I lost my card and went to the store in Alexandra plaza to get a card replaced so I can purchase my sons school stationery, when I got to the store there was no cashier in all 9 tills and when someone finally came she sent me somewhere else where there’s no one to help me. When the two ladies finally came to help me they were arguing in front of me of who should help me. She was grumpy throughout the whole interaction and ended up giving me the wrong thing.