BAD SERVICE

The application process is so outdated and pathetic, I was told that I would get an sms within 5 minutes to advise that the application is approved or Declined, the application was done around 11 at the Westgate Ackermans a pre approval sms was sent 11:30, and I was told that I will get an approval sms within 5 minutes, I had to leave the store as I was there for more than an hour, I called their call center at 16:03 and the consultant seemed to not know what she was doing she said the confirmation of salary/Statement where not received, then I told her that it was sent around 11, she Suddenly told me that the Salary/Statement were received and I would get feedback after 48 hours.

Who is Telling the Truth between a Consultant at the Store and the one at the Call center