Bad service

What a bad service I got from the lady who was assisting me at mayibuye shopping centre in Tembisa the lady name is Nomonde I had to pay my my account andd I told the m that I lost my card they put me on the call centre where my card was cancelled then I requested for a new card I had my driver's licence with me , I told them that i lost my id . When they were suppose to issue me with a card they told me that they won't be able to issue me a card because I dnt have the id with and I explained my self to them regarding the id , the was no security questions that they asked me to make sure if they not sure coz I got an SMS as the other lady asked me about the SMS , the manager was called he ddnt even give me a chance or advice to say anything he told me that I won't be assisted and said if I dnt want to listen to him they will put me on the phone

Am so disappointed with the mayibuye staff including the manager who is not willing to assist customers but shut them out , I dnt know maybe that how they have been trained coz even the lady Nomonde was giving me the attitude for me to pay she, I asked her about replacement card fee she said she doesn't know and she is slow does not know the fees that arckeman charges their customers like really what kind of response is that