TP
Tara P
1 reviews | Active since Jul 2014
09 Mar 2015, 12:44
Bad service
Ackermans keep sending me sms's ever month for somebody elses account with them. I have phoned them 5 times telling them to stop sending me the sms's as it is not me and they have the wrong number but yet again today I recieved another sms regarding a payment that must be done on the account. <br> <br> STOP sending me the messages I do not have a account with you never have and never will so I want this stopped immediately I do not know who this person is and I am not them.<br> <br> See sms below.<br> <br> Mr Ngxwatu, pmt on your Ackermans acc was due 28 Feb. Pls pay R66.79 immediately. Kindly ignore if paid today. ***
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Ackermans's replyOfficial
09 Mar 2015, 12:50Hello Tarz,
We sincerely apologise for the service failure you have experienced.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply09 Mar 2015, 12:50
Official
Hello Tarz,
We sincerely apologise for the service failure you have experienced.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Best regards,